Our Guarantee to You
A & B Detox Inc. has provided thousands of customers with quality products and customer service that can't be beat. Our commitment to service is unmatched in the detox industry and our overall customer satisfaction rating is nearly 100%.
We understand that exceptional customer service is sometimes hard to come by, especially from the vast number of merchant stores available on-line today. We take service seriously and will do everything in our power to make sure that you are completely satisfied with every portion of your experience with us.
With this in mind, A & B Detox Inc. is one of the few companies to offer low prices and prompt order processing along with a return policy. What does this mean to you?
Return Policy
You are welcome to return your item as long as you have your original receipt and it is within 30 days of date of purchase.
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We do realize that there may be times when an item you purchased may need to be exchanged. When this happens, we want to make it as easy as possible for you. Any item can be exchanged to us for any reason as long as you have the purchase receipt and all the items are unopened with seals intact. ( all exchanges must be received within 30 days of purchase. All shipping charges are excluded.)
1. We will accept exchanges on any item provided you have requested a Return Merchandise Authorization (RMA) number from our customer care center by calling toll-free 1-800-727-9640 or e-mailing info@abdetox.com with the reason for your product exchange
2. All exchanges must be made within 30 days of purchase.
3. Customer will be responsible for any and all shipping charges to return the item(s).
4. All shipping charges excluded.
Cancellations
All canceled orders are subject to a $15 processing fee. If the canceled order has already shipped the customer will also be charged for the shipping fee.
Product Guarantee
With over 23 years of research and development of detoxification products the Test'in line of products has a very high success rate. And has helped thousands of individuals since 1993. All Test'in products have a 100% money back guarantee. If by some chance your results are unsuccessful, mail your failed certified toxicology report and purchase receipt to:
A & B Detox Inc.
1510 W 6th St
Dewar, OK 74431
1. Requests for refunds must be accompanied by the original sales receipt, bar code of product and a certified toxicology report of failed test, We do not refund the cost of getting this report in the event there is a charge.
2. Refunds will only be granted based on positive results stated in a certified toxicology report after using the original product designed for that specific event. ( i.e., We can only grant a refund for the purchase price of a Total Body Cleanse less the Hair Products if you only present positive results for a urine / blood test and visa versa. i.e, less the Cleanse if you only present positive results for a hair test).
3. Refunds will only be credited back to the original cardholder. We only refund for lab tests taken by the original cardholder. (i.e., Not family members or friends).
4. All requests for refunds must be post marked 30 days of date purchase. All request must be sent Certified Mail as we are not responsible for requests lost in mail. Incomplete requests will not be processed.
5. Faxed and emailed results will not be accepted
6. We do not return shipping charges or lab fees on returned or failed test results.
7. We do not refund on Home Test Kits or dilute lab test results, dilute lab results are not a failure.
8. One refund, one product per household. ( i.e., If you ordered on 1/1/06 and placed another order on 1/10/06, you would only be refunded for one order, not both, even if ordered on the same day).
9. All returns/refusals/cancellations after shipping are subject to a 15% processing and handling fee. No shipping refunds will be granted due to adverse weather conditions.
10. All shortages must be reported within 24 hours of receipt of package.
11. We do not refund for products or shipping on custom seizures, please check with your countries customs department before ordering.
12. Refunds based on purchase price only. All Shipping charges excluded.
Shipping Times and Prices
- Free Shipping w/ $6.95 Handling Fee
- Standard Home Delivery: $13.95
- 2nd Day Delivery: $23.95
- Standard Overnight: 3:00PM: $33.95
- Priority Overnight: 10:30AM **: $39.95
- Saturday Delivery **: $48.95
- International Delivery: $48.95
NOTE:
** Priority Overnight and Saturday Delivery is not available in all areas.
All overnight orders must be placed by 6:00 PM CST Monday - Friday.
All Standard and Ground orders 3:30 PM CST Monday - Friday.
Saturday orders must be placed by 12:00 PM CST to be shipped the same day.
For Saturday delivery you must choose the Saturday Delivery option.
International shipping - The recipient is responsible for any taxes and duties for their home country.
All shipping options are based on business days. Weekends and holidays are not included except for Saturday delivery where available.
Our friendly support team is here 24 hours a day to assist you before, during, and after your cleansing process. Feel free to call us anytime with any questions you may have about our products or services. Call us toll free: 800 727-9640.
